Delivery & Returns (10)
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How can I place an (online) order?
Orders for journal subscriptions, books, and learning and knowledge platforms can be conveniently placed via our webshop at https://shop.thieme...Read more -
What payment methods does Thieme offer?
We offer several payment methods. They depend on Product and country...Read more -
What shipping costs should I expect?
Journal subscription: The shipping costs are included in the subscription price. The journal price is displayed on the product detail page of our shop or directly in the shopping cart...Read more -
How can I find out whether a book is available and whether there is a reprint or a new edition?
The availability of our books depends on the current stock levels. If a title is sold out, we check whether a reprint (same content, newly produced) or a new edition (content revised) is planned...Read more -
How long does a book delivery take?
All available books will be delivered to you within 1-3 working days of receipt of your order by our service provider Zeitfracht Medien Verlagsauslieferung GmbH (Erfurt). The delivery time depends on the carrier (Deutsche Post/DHL, DPD, others)...Read more -
Can journal subscriptions or books be delivered abroad?
Journal subscriptions:We are happy to deliver your journals abroad (international). For all of our journals the shipping costs are included in the subscription price...Read more -
How do I complain about a missing or faulty journal delivery?
You would like to notify us of a missing or wrong journal delivery.Please use the contact form below to let us know which journal is missing or when you have received the wrong journal...Read more -
What happens if a book is not available?
Books that are not available at short notice will be reserved and delivered to you within 1-3 working days of their arrival in our warehouse. Orders for books that have not yet been published will also be reserved and delivered to you within 1-3 working days of the publication date...Read more -
How do I complain about a missing or faulty book delivery?
You would like to notify us of a missing or incorrect book delivery.Please use the contact form below to let us know which book is missing or when you have received the wrong book...Read more -
How do I make a return?
It happens, that journals or books are delivered incorrectly. Please proceed as follows...Read more
Do you still need help?
We are happy to support you by phone!
Availability by telephone
Technical Support:
Monday - Thursday: 09:00 - 17:00 CET
Friday: 09:00 - 16:00 CET
Journals, Books & other concerns:
Monday- Friday: 09:00 - 15:00 CET
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Technical Support
+49 711 8931-420 -
Thieme Journals
+49 711 8931-321 -
Thieme Books
+49 711 8931-900 -
Other concerns
+49 711 8931-0