How do I make a return?
It happens, that journals or books are delivered incorrectly. Please proceed as follows.
Journals:
Have you received the wrong journal as part of an order or subscription? Then you do not have to send it back to us.
Please contact us with this request using the contact form below.
Books:
If you have purchased a book and do not wish to keep it, you can return it within 14 days after receipt.
Please be aware that, unfortunately, we cannot refund the shipping costs in this case.
You can find our terms and conditions via this link
Address for returns:
Verlagsauslieferung, Thieme Verlag
Returns department
c/o Zeitfracht Medien GmbH
Ferdinand-Jühlke-Str. 19
99095 Erfurt
If you have received an incorrect or damaged book, please send us a message, using the contact form below.
In case of damage, please also attach some fotos as a proof.