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Delivery & Returns (7)

• How do I complain about a missing or faulty journal delivery?

  You would like to notify us of a missing or wrong journal delivery.Please use the contact form below to let us know which journal is missing or when you have received the wrong journal...
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• How do I complain about a missing or faulty book delivery?

  You would like to notify us of a missing or incorrect book delivery.Please use the contact form below to let us know which book is missing or when you have received the wrong book...
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• How do I make a return?

  It happens, that journals or books are delivered incorrectly. Please proceed as follows...
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• How long does a book delivery take?

  All available books will be delivered to you within 1-3 working days of receipt of your order by our service provider Zeitfracht Medien Verlagsauslieferung GmbH (Erfurt). The delivery time depends on the carrier (Deutsche Post/DHL, DPD, others)...
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• What happens if a book is not available?

  Books that are not available at short notice will be reserved and delivered to you within 1-3 working days of their arrival in our warehouse. Orders for books that have not yet been published will also be reserved and delivered to you within 1-3 working days of the publication date...
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• Can journal subscriptions or books be delivered abroad?

  Journal subscriptions:We are happy to deliver your journals abroad (international). For all of our journals the shipping costs are included in the subscription price...
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• What shipping costs should I expect?

  Journal subscription: The shipping costs are included in the subscription price. The journal price is displayed on the product detail page of our shop or directly in the shopping cart...
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