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I am unable to login. What can I do?

  • If you have registered for the first time, please be sure to click the activation link sent to your email address on the registered account.

  • Please check that you have correctly entered your username and password.

  • If you have forgotten your password, click the forgot your password link on the login screen and follow the steps to reset your password. You will receive an email with instructions (be sure to check your spam folder).

    Screen shot with arrow pointing to change password link.
  • If you continue to have problems logging in after these steps, please contact our support team: customerservice@thieme.com

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